THE NEW BIG JOHN’S APP IS NOW AVAILABLE
APP BENEFITS
Spend Rewards
Convert your reward points to spend on any item on the menu
Earn & Rank Up
The more points you earn the more you get to spend and rank up
Offers & Deals
Be the first to hear about our latest offers, deals and latest products
Birthday Treat
Get a treat from us on your birthday plus exclusive in-app offers
Rank up Earn More
Benefits
Bronze
3 points
per £1
REGISTERED CUSTOMERS
ALL START ON BRONZE TIER
Silver
5 points
per £1
CUSTOMERS MOVE TO
SILVER TIER WHEN THEY
HAVE SPENT £20
Gold
7 points
per £1
£150 SPEND REQUIRED
TO ACHIEVE GOLD TIER
Gold
10 points
per £1
£500 SPEND REQUIRED
TO ACHIEVE PLATINUM TIER
Rewards Tier spend resets on the 1st January every year
Download & start earning points!
BIG JOHNS LOYALTY SCHEME FAQs
HOW DO I JOIN THE SCHEME?
Download the BIG JOHNS app from your app store and complete registration.
CAN I PARTICIPATE IN THE LOYALTY SCHEME IF I DO NOT REGISTER?
Unfortunately the scheme is only available to registered users.
CAN I EARN POINTS ON ALL MY ORDERS?
Yes, the loyalty scheme will automatically award points on your web & app orders as long as you are logged in as a user. You will also have a unique loyalty ID and associated QR code to earn points when ordering in store. Simply present at check out.
WHEN WILL MY POINTS SHOW IN MY ACCOUNT?
For website & app orders points will be allocated same day and for instore orders your balance and transactions history will be updated the following day.
HOW MANY POINTS CAN I EARN?
The loyalty scheme rewards our customers with loyalty points for each pound spent online & instore. The scheme has four unique membership tiers. The tiers and associated points earning rates are
· Bronze – Earn 3 points per £1 spend
· Silver – Earn 5 points per £1 spend
· Gold – Earn 7 points per £1 spend
· Platinum – Earn 10 points per £1 spend
Scheme members are automatically allocated onto membership tiers based on their total spend in the current year. The qualifying spend is reset to zero at the start of each new year. The associated qualifying spend values for each tier are
· Achieve Silver tier at £20 spend
· Achieve Gold tier at £150 spend
· Achieve Platinum tier at £500 spend
HOW MUCH ARE MY POINTS WORTH?
Each point is worth the equivalent of 1p.
HOW CAN I SPEND MY POINTS?
Points can be spent when ordering at any of our tills or kiosks, simply provide your loyalty ID. They can also be converted into digital vouchers and stored in your voucher wallet.
Each voucher is valid for 1 year only.
The expiry date is shown on each voucher.
Vouchers are single use.
Vouchers can be used as full payment or part payment when you checkout on the website or app.
CAN I CONVERT MY POINTS TO CASH?
Points have no cash value and can’t be exchanged for cash. Points can only be converted into a voucher and spent as per the mechanism above
CAN THE VALUE OF MY POINTS CHANGE?
BIG JOHNS reserve the right to change the conversion rate between points and vouchers at any time. Note this would be communicated in advance and you will always have the opportunity to convert & spend your points at the pre-existing rate for a limited period of time.
Existing vouchers that have not expired will always remain at their face value.
Your points will expire if your account becomes inactive. An account becomes inactive if you have over 12 months of inactivity.
HOW CAN I CONTACT YOU?
Email our App technical support team you’re your query and any relevant details and they will get back in touch. support@food2go.co.uk
I HAVE A GENERAL COMPLAINT OR WANT TO REQUEST A REFUND?
Email our App technical support team your query and any relevant details and they will get back in touch. support@food2go.co.uk
