Big John’s Website Terms and Conditions

These terms and conditions apply to the website Please read website terms and conditions carefully before placing any order using from the website. You should realise that by ordering products on this website, you approve to be bound by website terms and conditions.


This website contains trademarks owned by Big John’s and its affiliates to differentiate its merchandises and services. All these trademarks are proprietary property and should not be copied or simulated under national and international laws without any authorisation of Big John’s.

We make every effort to ensure that the information on the website is accurate and reliable. However, we are not infallible and we cannot guarantee 100% accurate information due any unforeseen circumstances. It is your responsibility to authenticate the information of the website before taking any action. We revise the information on the website on timely basis and reserve the right to make any changes without any obligation to inform past, current and future visitors.  Under no circumstances or events Big John’s is responsible for any type damages arising from use of the information on the website.

By entering the website, you agree that you are using the website at your own risk and under no circumstances shall we be responsible for any damages, losses, failure in data transmission, computer viruses and errors. Furthermore, we do not accept any liability if the changes are made to the content of the website by unauthorised third parties.

Products demonstrated on the website are displayed on “as is” and “If available” basis. Big John’s website may provide links to other websites not maintained or related to Big John’s. These links are to be accessed at user’s own risk. Big john’s is not responsible for any content provided by third parties and does not confirm their compliance with law or regulations.

Website may refer to products from other companies. These products and brand names are only used for identification and are trademarks of particular owners. Images of people and places, forms and other graphics are property if Big john’s and should not be used without any permissions.

Graphic images, text and other navigation buttons on the website are property of Big John’s and should not be copied, used or distributed without written permission from Big john’s

All terms and conditions are overseen by Laws of England and Wales and you agree that English Courts shall have exclusive jurisdiction in any dispute. 

This website is only for use within UK.

Product Terms and Conditions:

In Product terms and conditions following words and expressions shall have the following meanings:

Customer:  You, yours, buyer

Products: products delivered by Big John’s.


1.    Placing and acceptance of orders

1.1    Once you have selected the items from the menu for your final order, you are required to submit your order. Please ensure  that the information inputted by you is correct before submitting your order. Once the order has been placed this information cannot be corrected.
1.2    At any time prior to submitting your final order you want to cancel the order, you should exit the window.
1.3    Once your order has been received, we will process your order and send email confirmation with your order details on  the   registered email address.
1.4    If the payment is not authorised you will be
1.5    Once your order payment has been authorised you will not be able to cancel your order. Furthermore, you will not be entitled for any refunds.
1.6    There may be delays in processing payments. This can take up to sixty days to deduct money from your account.

1.7 E&OE

1.7.1 Products and offers are subject to availability and prices and offers may vary from branch to branch.

1.7.2 Not all stores carry the full menu.

2.    Prices and payments

2.1    Prices displayed on the website are including VAT or else specified in writing.
2.2    Price for all items will be as listed on the website at the time you submit your order. Total price of your order shall be taken from your account once your order has been placed. We hold the right to cancel this agreement with you if we believe that the payment might be rejected at any stage or if authority for payment is declined.
2.3    In order to make the payment any of the listed methods on the checkout screen. It is your responsibility to ensure that card is valid on the payment date and you as a customer are authorised to use the card.
2.4    Your order will be directed automatically to the nearest Big John’s restaurant. Please ensure that you are providing the right post code. Online prices may differ from the in store prices.
2.5    If you have any promotional code for Big John’s discount will apply automatically if it’s a valid promotional code.
2.6    if you are not happy with the  service or quality of the food, you can log your complaints online on the website with your order reference number.

3.    Changes to the order

Once you have paid for your order you cannot change your order. No refunds are made for any cancelled orders.

4.    Order Delivery

4.1    We aim to deliver your order near to your anticipated delivery time.
4.2    Delivery can only be made on the agreed delivery time and place by you. Delivery destination and time cannot be changed once the order has been processed.
4.3    Large orders are subject to decision of Big john’s restaurant closest to your delivery destination.
4.4    We will only deliver to the entrance of the delivery address. Any deliveries carried in the property will only be made if you and driver both agree.
4.5     If you are not available to present to accept your deliver on agreed address provided in your order, we will not refund any money.
4.6    All products on the website are subject to availability. If your ordered product is out of stock, we may offer substitute product with comparable cost. Under these circumstances we may contact you to advice about unavailability of the product and offer replacement. This may affect your final bill.

5.    Big John’s liability

5.1    Under no circumstances Big John’s liability to the customer will surpass the total price charged to the customer for any particular order.
5.2    Your statutory rights are not affected as a customer.

6.    Your Status

You should be lawfully capable of committing to contracts and must be at least 16 years old.

7.    Voucher and promotion codes

7.1    All vouchers and promotional codes provided by Big John’s are non-transferrable and cannot be exchanged for cash.
7.2    Promotional codes can only be used online when paying using credit/debit card.
7.3    Big John’s reserves the right to add or amend terms and conditions in terms of voucher codes.

8.    Suspension or termination
Big john’s owns the right to suspend or terminate any user, if there is any breach of Big John’s policies, terms and conditions.

9.    Franchises

Once your order has been processed it might be forwarded to one of the franchise, depending on where your order has placed your contract is formulated. This information will be included in your order confirmation email.

10.    Law and Jurisdiction

Any disputes in relation to Big John’s terms and conditions shall be subjected to exclusive jurisdiction of the English courts.